Frequently Asked Questions

Find quick answers to the most common questions about our materials, lead times, and ordering process.

What materials are available?

We print with industrial-grade materials including PLA, PETG, ABS, ASA, TPU, and PA12 — covering everything from simple prototypes to functional, high-strength components.

How do I get a quote?

Shoot us a message at [email protected] or use the contact form below. Attach your STL, STEP, or OBJ files and we’ll get back to you with pricing and lead time within 24 hours.

Do you offer bulk or production discounts?

Yes, we provide scaled pricing for batch runs, recurring orders, and long-term clients. Just mention your quantity when requesting a quote.

Where do you ship from?

All parts are produced and shipped directly from Schleswig, Germany. We deliver across the World with reliable, tracked shipping.

What’s your typical turnaround time?

Most orders are completed and shipped within 1–3 business days, depending on size and complexity. Larger production runs are scheduled individually.

Can I request custom materials or colors?

Absolutely, if you need a specific filament or color, we can order it in for your project. Just let us know in your quote request.

What tolerances can I expect?

Our FDM prints maintain ±0.2 mm dimensional accuracy, depending on part geometry and material. If you need tighter tolerances, just include that note in your quote request.

Do you offer resin or CNC machining?

Not yet, we currently focus entirely on FDM production to guarantee top reliability and speed. CNC and resin capabilities are planned for future expansion.

Can you help me improve my design before printing?

Yes. Every file is manually reviewed before printing, and we’ll reach out if we spot issues or ways to improve strength, fit, or surface finish. We don’t just print, we make sure your part works.